Privacy Policy
Last updated: June 2026
At Ekkaav, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights over it.
Information We Collect
- Account Information: Name, email address, and password when you create an account or sign in with Google.
- Order Information: Shipping address, phone number, and order history when you place an order.
- Payment Information: We do not store card details. Payments are processed securely by Razorpay.
- Usage Data: Pages visited, browser type, and device information to improve our website.
How We Use Your Information
- To process and fulfil your orders
- To send order confirmation and shipping updates via email
- To respond to your queries and provide customer support
- To improve our website and product offerings
- To send promotional emails (only if you opt in)
Sharing Your Information
We do not sell or rent your personal data. We share your information only with:
- Shiprocket (our logistics partner) - to fulfil and ship your orders
- Razorpay - to process payments securely
- Google - if you sign in using Google OAuth
All third-party partners are bound by their own privacy policies and data protection standards.
Cookies
We use cookies to keep you signed in and to understand how you use our website. You can disable cookies in your browser settings, but some parts of the site may not function correctly.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing emails at any time
Security
We use industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at ekkaav.work@gmail.com.